ORS Snowshoes Direct Customer Service

Resident of Vermont or visiting Vermont soon? Stop by and see us at our flagship warehouse showroom for any of your snowshoe needs. Besides finding exclusive closeout/clearance deals (call or email us too), you can browse and shop our complete product line in person, receive professional advice, view product demos and meet our enthusiastic & friendly staff. And, of course, don't hesitate to ask us about the best places in Vermont and New England to go snowshoeing and more!

» map and directions to warehouse showroom

ORS SNOWSHOES DIRECT CUSTOMER SERVICE
If you have sales, service or proper snowshoe fit questions please contact us. Your order and satisfaction is important to us and we're here to help. Currently we ship to destinations in the United States (including APO/FPO military addresses).

Order Processing
Credit card processing is conducted internally once your order has been reviewed for accuracy. ORS Snowshoes Direct internet orders are normally processed within 48 hours during our open business hours. Orders placed in the evenings or on days we are closed will be processed beginning the following business day.

Return Policy
ORS SnowShoes Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. Where ORS SnowShoes Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS SnowShoes Direct is not responsible for a necessary return). Clearance/Close-Out items and Super Sale items are non-exchangeable and non returnable.

Order Changes
If you need to contact ORS Snowshoes Direct to request a change to your order, we will make every effort to make the change. However, we process orders as quickly as possible and cannot guarantee that your change can be made.

On Hold Orders
Your order will be placed on hold if any item on the order is temporarily out of stock. ORS Snowshoes Direct will contact you if your order is on hold. We will not charge your credit card until we ship your complete order.

Contacting Customer Service
You may email us anytime at ors-direct-service@orsdirect.com, or call (1-800-894-7547 or 1-802-229-2893) during our Customer Service hours.

The Customer Service Department Hours
Monday - Friday: 9:30a.m. to 5:30p.m. EST.

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