Tubbs Snowshoes :: Atlas Snowshoes :: MSR Snowshoes

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International Shipping

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

»Click here for detailed information about international shipping.

Your order will be charged for shipping and handling based on the dollar amount of your order. The following shipping tables can be used as guidelines for shipping costs you may incur. These charges will appear in your shopping cart and when you check out.

CURRENTLY ORS SNOWSHOES DIRECT IS OFFERING FREE GROUND SHIPPING ON WEBSITE ORDERS OF $50 OR MORE.
*items marked with oversize surcharge fee, including certain snow sleds & ski pulks, will still be charged applicable fee.

UPS GROUND

*CURRENTLY ORS SNOWSHOES DIRECT IS OFFERING FREE GROUND SHIPPING ON WEBSITE ORDERS OF $50 OR MORE.
*items marked with oversize surcharge fee, including certain snow sleds & ski pulks, will still be charged applicable fee.

UPS 3 Day Select

UPS 2nd Day Air

UPS Overnite Air

Please Note: that expedited shipping transit days begin the day after order is processed and do not include weekends or UPS holidays.

Please Note: Additional charges will apply to orders outside of the contiguous USA (Alaska, Hawaii), please call or email and we will give you the exact shipping charge for your order. Please include your street address when filling out your shipping information, as we are unable to ship to P.O. Boxes.

Domestic Shipping Return Policy
ORS SnowShoes Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. Where ORS SnowShoes Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS SnowShoes Direct is not responsible for a necessary return). Clearance/Close-Out items and Super Sale items are non-exchangeable and non returnable.

International Shipping Return Policy
ORS Snowshoes Direct is no longer responsible for goods after we have received a Proof of Delivery from the Bongo Warehouse. Any international returns will need to be coordinated through Customer Service at Bongo International (ORS standard return policies and restocking fees apply).

International Shipping Damage Policy
Damaged goods will be replaced by ORS Snowshoes Direct and shipped to the Bongo warehouse. Customers will be responsible for shipping the replacement goods through Bongo’s service. ORS Snowshoes Direct is not responsible for the international transportation of your goods.

Customers should contact Bongo International directly if they need to make a return or receive a replacement part. Bongo will adjust your international paperwork to state that the item(s) are replacement parts. No additional duties/taxes should be applied by Customs in your country.

Manufacturer warranties may become void if goods are shipped internationally.

Order Processing
Credit card processing is conducted internally once your order has been reviewed for accuracy. ORS Snowshoes Direct internet orders are normally processed within 24 hours during our open business hours. Orders placed in the evenings or on days we are closed will be processed beginning the following business day.

On Hold Orders
Your order will be placed on hold if any item on the order is temporarily out of stock. ORS Snowshoes Direct will contact you if your order is on hold. We will not charge your credit card until we ship your complete order.

Corporate Offices/Retail Location Address
ORS Snowshoes Direct
20 Langdon St.
Montpelier, Vermont 05602

Warehouse/Shipping & Fullfillment Address
(please use for returns)
ORS Direct
36 Vast Lane
Barre, Vermont 05641

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